Run Green – Support
Need help? We’re here for you.
📧 Contact
If you have any issues, questions, or feedback, please reach out:
- Email: support@thegreenportfolio.ca
❓ FAQ
A: No. You can use Run Green for local run and walk tracking without creating an account. An optional online account can be created inside the app if you choose to upload selected activity summaries, view your online dashboard, or use private groups, clubs, and challenges.
A: Yes. Local run and walk tracking works without an online account. Some optional online features, such as uploading activity summaries or viewing your online dashboard, require an internet connection.
A: Your run and walk data stays on your device by default. If you choose to upload selected activity summaries to your Run Green account, only the data you choose to upload is used for your online dashboard, private groups, clubs, or challenges.
A: Yes. If you create an optional online account, you can delete your uploaded run and walk data or delete your account from inside the app.
A: No. Run Green provides fitness estimates for general guidance only. Calorie, elevation, distance, pace, speed, and heart-rate values may vary depending on GPS signal, device sensors, terrain, and outdoor conditions.
🏃 Running & Walking Groups
Run Green supports private groups, running clubs, walking groups, family groups, and challenges through optional online activity summaries and dashboard features.
To use the online portal, you must first create a Run Green account inside the app. After your account is created, you can use the portal to view your online dashboard and group-related run and walk summaries.
Learn more here: Run Green Online Portal
💡 Feedback
We welcome suggestions to make Run Green even better. Send us an email anytime — we’d love to hear from you.